Social Learning for a Social Workplace

(From customerthink.com) -- There is little doubt that the emergence of Web 2.0 and social networking tools have radically changed the way organizations do business… so much so that terms such as "social business", "social enterprise", and "social workplace"—terms that had hardly existed a decade ago—are now widely accepted as commonplace phrases. Furthermore, it is apparent that these popular "buzz words" all have something in common: the word "social". Unlike the days of old when working was simply a matter of getting your daily tasks done by yourself (or perhaps with the help of a friendly colleague or two), the new social workplace requires a level of interaction where daily conversations and activities are highly collaborative in nature and peer-to-peer oriented, and where knowledge is shared extensively without traditional time or geographic constraints. It is this new level of interaction, fostered by social tools, that have led many businesses to adopt new innovative approaches to business execution and strategies that impact the bottom line. And it is exactly this model of the social workplace, where tools and individuals mingle to create an integrated collaborative experience, that provides the immediate input and feedback that businesses need to compete locally and globally. Unfortunately, with this new model of the social workplace, conversations happen in 140 characters, documents are collaboratively created, and content is archived and calculated—but very little experience and knowledge is actually shared. As a result, many executives have to deal with a series of looming questions:
  • How can you continue to move fast, yet take the time to invest in growing your business?
  • How can there be employee development when no one can stop long enough to teach or learn?
  • And how can you identify the internal skills, intelligence, wisdom and expertise that your employees have and distribute it in a way that flows right into your business stream?
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