back slowly away from your email and pick up the damn phone

If you’re like a lot of people, including me, you rely far too heavily on email, even when you’d be better served by talking in real time. After all, email lets you carefully think through exactly what you want to say, choose the perfect words, and avoid the risk of accidentally blurting out something you’ll later regret. And it also lets you avoid conversations that might be awkward if they happen face-to-face.

But while email is a perfectly sound tool in many cases, some topics really do call for a real-time conversation – meaning a discussion in-person, or at least over the phone. At Intuit QuickBase’s Fast Track blog today, I talk about five times you should never use email, one unbreakable email rule, and two times you should put things in writing. You can read it here.

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