Don’t Be a Lemming – Know What You Need to Know to Have a Successful Testing and Assessment Strategy.

In my most recent HCI blog, I wrote about the fact that good tools tied to poor organizational data will fail to demonstrate value.  A recent interaction with a senior HR leader for a Fortune 1000 company leads me to believe she did not read that piece, so it presents an opportunity to go a bit deeper on the topic.  Specifically, this executive insisted that any assessment put in place should be able to reduce turnover by 20% in their customer service positions by bringing in better candidates who are more like

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