Federal Diary: OPM has plan to fix retirement program

If acknowledging a problem is the first step toward fixing it, the Office of Personnel Management took a step Tuesday when it sent a Strategic Plan for Retirement Services to Congress. OPM’s retirement services operation is not known for providing service, at least not good service, to federal retirees. Tales of long waits for full annuity checks and unanswered calls to OPM are legendary. The first line of the strategic plan makes the fundamental problem clear: Read full article >>

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