A reader writes:
I work in an organization that has frequent changes in policies, which requires ongoing adaptation to our assessment and decision-making processes. How do I manage older employees who are struggling to learn to use new processes and technology, resulting in significant time lags in completing their work? Many of these employees have had an excellent track record in their work but are unable to adapt to new systems and skills. I get so frustrated that I wind up doing the work for them, but then too much burden is on me!
In addition, how do I deal with employee resistance to and frequent anxiety around constant systemic changes?
You can read my answer to this question — along with answers from three other experts — over at the Fast Track blog by Intuit QuickBase today.