Three good articles that you should read –
1. This article from Harvard Business Review has great advice about how to deal with a screamer or an over-explainer — two frustrating types you might encounter at work at some point. It’s pretty insightful advice that wasn’t intuitive for me.
2. I’ve been known to try to provide help where it’s not wanted and thus completely recognized myself in “Don’t Inflict Help, Provide It” — also from HBR. If you too are occasionally tempted to be inappropriately “helpful,” whether at work or in your personal life, you should read this.
3. I am irrationally annoyed by out-of-office auto-replies that provide too much information, so loved this piece on the worst kinds of email auto-responders.