The Art of 5 Whys

The Art of 5 WhysRecently I had a conversation with a friend who was upset about some directional shifts and looming job shuffles swirling around their company. As I listened to the lament, I recognized the fact that they were focusing on the symptoms of the issue. All of his reactions and proposed courses of action in response to the unsettling circumstances didn't address what I could tell was something deeper. Continue reading
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