- Get Past the Partisan Talk— How Career Feds Should Be Prepping for Transition: Did you tune-in to this week's debate? Record numbers of you took to twitter. But career feds were still left in the dark for specifics on what a second-term Obama administration or a Romney-Ryan ticket would actually look like. So how do the career folks prep? We talked to the man behind the Memos to National Leaders project.
- Trending Now: The Public Sector Focuses on Customer Service: Daryl Covey, an experienced service manager with over thirty-eight years of public sector service, brought together federal customer service managers from all lines of business. The group collaboratively generated a collection of customer service “best practices” for government employees. Covey told us what really sets government customer service apart.
- Can tech really help you engage? Insights from the Knight Foundation: Two years ago the Knight Foundation launched their Tech for Engagement Initiative. The idea was simple, they wanted to answer the question, can technology accelerate the capacity of citizens within a community to engage in their civic life in an easier and more effective way? We got the surprising answers.
- Make Your Application Stand Out: Old Dominion University’s Procurement Certification Program: If “government procurement” at first glance doesn’t strike you as the most alluring field, maybe you should take a second look. In procurement, you essentially are paid to spend large amounts of other people’s money, not a bad deal, huh? This field requires both technical expertise and the savvy to make important financial decisions. We talked to an professor who has developed a certification program of his own.
But our issue of the week: looks at how analytics are actually impacting agencies. Have you seen the movie Moneyball? If you haven’t seen the baseball flick, it stars Brad Pitt as Billy Beane the Oakland Athletic’s General Manager. The story follows Beane and his associate as they crunch statistics in hopes of finding underutilized players and expose potential. It’s a fascinating story. But now the government is grappling with a moneyball situation of their own. Can the troves of data the government collects actually be analyzed to help make better, smarter, faster decisions? Maybe so. The Partnership for Public Service and IBM have teamed up for their report: Data to Decisions II. Greg Greben is a Vice President and Practice Leader for Business Analytics and Optimization at IBM’s Public Sector. He told Chris Dorobek on the DorobekINSIDER program DorobekINSIDER program about the government’s emerging analytics culture. TRT: 14 mins “The government is starting to employ analytic techniques. They are using mapping and system thinking to make decisions. It helps to breakdown large issues into smaller more manageable chunks. The government is on it’s way to a moneyball mentality,” said Greben. Prepare the Troops
“Government is building internal consulting organizations that are focused on analytics. These teams are going through their organization to take digital problems in specific program areas using analytic techniques. These teams leave behind seeds of analytics. They are helping to build the culture throughout the agency,” said Greben. The report also says: take the initiative and show passion for working on problems that stymie organizational performance. Fight complacency and seek opportunities for changing business as usual. Get to Know the Data You Have
“In a fundamental sense those steps are building trust in the organization. We need to make sure that once we start to utilize the data in new and different ways. We need to get to a point where we know and trust the data and more importantly trust what management is doing with data. Challenge assumptions to encourage dialogue. Focus on the importance of learning from the data and whether they adequately answer key questions. Clearly communicate how data has informed decisions.” said Greben. Tranistion
“In order for analytics to really make a difference. We need to know when leaders leave and new leaders come in, data analytics are ingrained in the agency,” said Greben. 3 Stages of Data Analytics
- Start with a disciplined approach to data analytics
- Make analytics a way of doing business -- SOP
- Get people with new and different skill sets in the organization