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Social Media: Does the 24-Hour Response Rule Apply?
Last week, GovLoop member Julie Jenkins, a Communications Analyst with the Internal Revenue Service, posted a popular forum question in which she declared, "At some point we have to say, enough social media; time for real, live socializing," and asked: "Where is your social media ceiling?" DorobekINSIDER host Chris Dorobek and I talked about the forum in this podcast interview: During our conversation, one of the issues / questions that emerged was this: Since we're managing so many different communication platforms (likely 10-15 per person when you consider phone calls, emails, social media, etc.), does the "I'll get back to you within 24 hours" rule still apply? Curious to get your thoughts - especially if you're efficient enough to achieve that feat!